1. Agreement to Terms
Welcome to Reframe ("we," "us," or "our"). Reframe is operated by Xinjie Li (operating as "Reframe"), residing in Canada, with the contact address at #B 31 St. Calire Ave, Nepean, ON, K2G 2A1. By accessing or using our website, services, and software applications (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.
2. Description of Service
Reframe is an AI-powered design platform that enables users to remix marketing visuals by swapping product images and text within reference layouts. The Service automatically adapts these designs to multiple aspect ratios for digital marketing channels, using artificial intelligence to extend backgrounds and optimize layouts. The Service utilizes credit allocations to measure and limit generation runs.
3. Accounts and Authentication
To access the Service, you must register for an account using our authentication system, powered by Clerk. By registering, you represent that you are at least 13 years of age (or the minimum legal age in your jurisdiction) and possess the legal capacity to agree to these Terms. If you are under 18 years of age, you represent that you have obtained parental or guardian consent to use the Service.
You agree to provide accurate, current, and complete information during registration and to maintain the security of your account credentials. You are responsible for all activity that occurs under your account.
4. Billing, Payments, and Merchant of Record
We offer paid subscription plans and credit top-up options to access premium features of the Service. Payments are processed securely via our reseller Paddle.
By purchasing a subscription or credit package, you agree to Paddle's Terms of Use and authorize Paddle to charge your chosen payment method for recurring subscription fees or one-off transactions.
5. Subscriptions, Cancellations, and Refunds
Subscription Renewal and Cancellation
Subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless canceled. You can cancel your subscription at any time via the billing portal accessible from your account settings. Cancellation will take effect at the end of the current billing cycle. You will continue to have access to the Service and any remaining credits associated with your active subscription until the end of that billing cycle. No prorated refunds are provided for cancellations made mid-cycle.
Credit Expiration and Rollover
Monthly subscription credits allocated to your account do not roll over to the next billing cycle and will expire at the end of each cycle. Credits purchased as one-off top-up packages do not expire as long as your account remains active.
Refund Policy
For monthly and annual subscription plans and credit packages, refunds are governed by the following terms:
- Within 14 Days of Purchase: If you have not consumed any credits from the purchased subscription or credit package, you are eligible for a full refund. If any credits have been consumed, no refund will be provided.
- After 14 Days of Purchase: No refunds are available.
If we offer special promotional benefits (such as promotional credit packages or discounted model usage) and you request a refund, the request will be treated as a withdrawal from such promotional benefits. In such cases, we reserve the right to recalculate the fees based on your actual resource consumption and determine any refundable amount in our sole discretion. The actual consumption of computing resources shall be determined solely according to our backend system data.
For refund inquiries, please contact: support@usereframe.io.
6. User Content and AI Outputs
Your Content and Processing License
You retain ownership of all images, designs, texts, and other materials you upload to the Service ("User Content"). You represent and warrant that you own or have the necessary rights to use and upload the User Content.
By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free, fully paid, transferable, and sublicensable license to host, store, use, display, reproduce, modify, and distribute your User Content solely for the purpose of operating, developing, and providing the Service to you (including running AI models for image generation and layout adaptation).
AI-Generated Outputs
The Service generates adapted layouts and visual assets based on your input ("Outputs"). Subject to your compliance with these Terms, we transfer all right, title, and interest in and to the Outputs to you. We do not make any representation or warranty regarding the copyrightability or legal protectability of the Outputs.
Similarity of Outputs
Due to the nature of machine learning and generative artificial intelligence, Outputs generated for different users may be similar or identical. You acknowledge and agree that you do not warrant that your Outputs will be unique, and you have no exclusive rights over Outputs generated for other users.
7. Restrictions on Use
You agree not to use the Service to:
- Upload User Content that violates third-party intellectual property or privacy rights.
- Upload or generate any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethically, or otherwise objectionable.
- Use the Service to generate misleading, deceptive, or fraudulent materials (including unauthorized deepfakes or impersonation of individuals without consent).
- Attempt to reverse-engineer, decompile, or extract the source code or underlying AI models of the Service.
- Engage in scraping, automated querying, or bulk downloads of generated content except as explicitly authorized.
- Exhaust resources, bypass system credit limits, or disrupt the operation of the Service.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR SUITABLE FOR YOUR INTENDED USE.
9. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Ottawa, Ontario, Canada.
11. Contact Us
If you have any questions or feedback about these Terms, please contact us at support@usereframe.io.